Frequently Asked Questions
Browse by category:
What is swag?
What is company swag?
What is corporate swag vs. promotional products?
What is a swag bag?
What is a swag pack?
What is branded merchandise?
Ordering & Pricing
What do I need to place an order?
What is the minimum order quantity?
How much does swag cost? What is a typical budget?
Do you offer bulk discounts?
Can I reorder swag I have ordered before?
What payment methods do you accept?
Can I include items not from SwagUp's catalog in my pack?
Customization
What file formats do you accept for logos and artwork?
What is a vector file and why do I need one?
Will I see a proof before production starts?
Where can logos be placed on t-shirts and apparel?
How many logo colors are supported?
Can different items in the same pack have different logos or branding?
Can SwagUp help with design or artwork?
Swag Packs & Bags
What items can go into a swag pack?
What packaging options are available?
Can each pack include a personalized note or insert?
What is a good swag pack for new employee onboarding?
What swag works best for events and conferences?
Swag Stores
What is a company swag store?
How does a SwagUp swag store work?
Can employees choose their own size or color through the store?
What is the difference between a swag store and a swag pack?
Shipping & Fulfillment
How long does production and shipping take?
What can I do to fast-track my swag order?
Can SwagUp ship directly to employees or recipients?
Do you ship internationally?
How do I track my order?
What happens if my order arrives damaged or incorrect?
Inventory & Storage
Can SwagUp store my swag for me?
How do I manage inventory levels on the platform?
What happens to my swag if I want to end my storage contract?
Can I automate fulfillment — for example, send a pack whenever a new hire starts?
Sustainability
Does SwagUp offer eco-friendly or sustainable swag?
How can I reduce waste in my swag program?
Does SwagUp vet suppliers for ethical labor practices?
Account & Platform
What integrations does SwagUp support?
Can multiple team members manage our SwagUp account?
Is recipient address data secure?
Does SwagUp offer partnerships or a reseller program?
How do I contact SwagUp support?

